Shipping Policy

 United States of America

Free Shipping:

  • Eligibility: Orders $50.00 USD and up.
  • Processing Time: 1-2 business days.
  • Shipping Time: 7-14 business days.

Standard Shipping:

  • Eligibility: Orders $0.00 USD - $49.99 USD.
  • Fee: $4.95 USD.
  • Processing Time: 1-2 business days.
  • Shipping Time: 7-14 business days.

Priority Processing + Insured Shipping:

  • Fee: $7.95 USD.
  • Processing Time: Same-day processing for orders placed before 12 PM EST, next business day for later orders.
  • Shipping Time: 5-10 business days.


Order Tracking:

  • You will receive an email with a tracking number as soon as your order is dispatched. Please note that the tracking number can take 24-48 hours to update in the system.
  • Track your order here.


 Canada

Free Shipping:

  • Eligibility: Orders $60.00 CAD and up.
  • Processing Time: 1-2 business days.
  • Shipping Time: 7-14 business days.

Standard Shipping:

  • Eligibility: Orders $0.00 CAD - $59.99 CAD.
  • Fee: $5.95 CAD.
  • Processing Time: 1-2 business days.
  • Shipping Time: 7-14 business days.

Priority Processing + Insured Shipping:

  • Fee: $8.95 CAD.
  • Processing Time: Same-day processing for orders placed before 12 PM EST, next business day for later orders.
  • Shipping Time: 5-10 business days.


Order Tracking:

  • You will receive an email with a tracking number as soon as your order is dispatched. Please note that the tracking number can take 24-48 hours to update in the system.
  • Track your order here.


 Australia

Free Delivery:

  • Eligibility: Orders $80.00 AUD and up.
  • Processing Time: 1-2 business days.
  • Shipping Time: 8-16 business days.

Standard Delivery:

  • Eligibility: Orders $0.00 AUD - $79.99 AUD.
  • Fee: $6.95 AUD.
  • Processing Time: 1-2 business days.
  • Shipping Time: 8-16 business days.

Priority Processing + Insured Delivery:

  • Fee: $10.95 AUD.
  • Processing Time: Same-day processing for orders placed before 12 PM AEST, next business day for later orders.
  • Shipping Time: 5-10 business days.


Order Tracking:

  • You will receive an email with a tracking number as soon as your order is dispatched. Please note that the tracking number can take 24-48 hours to update in the system.
  • Track your order here.


 New Zealand

Free Delivery:

  • Eligibility: Orders $90.00 NZD and up.
  • Processing Time: 1-2 business days.
  • Shipping Time: 8-16 business days.

Standard Delivery:

  • Eligibility: Orders $0.00 NZD - $89.99 NZD.
  • Fee: $7.95 NZD.
  • Processing Time: 1-2 business days.
  • Shipping Time: 8-16 business days.

Priority Processing + Insured Delivery:

  • Fee: $11.95 NZD.
  • Processing Time: Same-day processing for orders placed before 12 PM NZST, next business day for later orders.
  • Shipping Time: 5-10 business days.

Order Tracking:

  • You will receive an email with a tracking number as soon as your order is dispatched. Please note that the tracking number can take 24-48 hours to update in the system.
  • Track your order here.


 United Kingdom

Free Delivery:

  • Eligibility: Orders £45.00 GBP and up.
  • Processing Time: 1-2 business days.
  • Shipping Time: 5-10 business days.

Standard Delivery:

  • Eligibility: Orders £0.00 GBP - £44.99 GBP.
  • Fee: £3.95 GBP.
  • Processing Time: 1-2 business days.
  • Shipping Time: 5-10 business days.

Priority Processing + Insured Delivery:

  • Fee: £6.95 GBP.
  • Processing Time: Same-day processing for orders placed before 12 PM GMT, next business day for later orders.
  • Shipping Time: 3-7 business days.

Order Tracking:

  • You will receive an email with a tracking number as soon as your order is dispatched. Please note that the tracking number can take 24-48 hours to update in the system.
  • Track your order here.


Carriers for All Shipping Options

We use the following carriers to ensure your order arrives safely:

  • United States: USPS, SpeedX, UniUni, GOFO, Piggycars, LaserShip YunExpress, and 4PX.
  • Canada: Canada Post, SpeedX YunExpress, and Yanwen.
  • Australia & New Zealand: Australia Post, New Zealand Post, YunExpress, and 4PX.
  • United Kingdom: Royal Mail, YunExpress, and 4PX.

     

    General Information

    Order Tracking:
    • A tracking number will be sent to you via email once your order is dispatched. Please allow 24-48 hours for tracking updates.
    Shipping Restrictions: 
    • Currently, we do not ship to Alaska or Hawaii due to extended delivery times and increased risks of package loss, which can compromise the quality of our service. We are continuously working on expanding our delivery options to include more areas while ensuring the highest level of customer satisfaction.
    Holiday Periods:
    • During holiday periods—such as national holidays or other major holidays—delivery times may vary. We recommend placing your orders in advance to account for possible delays. This ensures your order arrives on time.
     Shipping Delays:
    • While we strive to maintain regular shipping times, delays may occur due to weather conditions, postal delays, or other unforeseen circumstances. We appreciate your patience during these times.
     Changes to Orders:
    • Please ensure the accuracy of your order at the time of purchase. Once an order is in transit, it cannot be canceled or modified. For any post-delivery issues, our 60-day return policy applies. If you are not satisfied with your purchase upon receipt, our 60-day return policy applies.

    Need Assistance?

    • If your order hasn’t received a tracking update in a while, it may be due to a courier error but is likely to be delivered within the stated shipping times.

    • If your order exceeds the expected delivery window, or if you require assistance, please contact us at hello@vision-beam.com.